Effective September 20, 2026
Docket Cloud is a digital subscription service operated by Tucats. There are no physical products to return.
Request a refund within 14 days of your first subscription payment on a workspace to receive that payment back in full. The guarantee applies once per customer and does not cover subsequent renewal payments. Changing your plan or billing interval does not restart the window. A guarantee claim cancels the paid subscription immediately and returns the workspace to Free.
You may cancel renewal at any time from your workspace’s Billing page or by contacting support. On our current Free/Team/Business platform, paid access continues until the current billing period ends, then the workspace returns to Free. Canceling renewal does not delete your account. We do not routinely refund unused time outside the guarantee, except where required by law.
Review and request an eligible guarantee refund from Billing, or email support@tucats.us. Include your account email, workspace name, payment date if known, and the issue. Do not send payment-card numbers, passwords, or verification codes. If the automatic flow cannot verify eligibility, contact support for review, including when you have used more than one workspace.
Approved refunds are processed through Stripe to the original payment method where supported. A submitted refund is not the same as a completed refund; your bank or payment provider determines when funds appear. Contact us about incorrect charges or a refund that has not arrived. Legacy accounts remain subject to previously communicated terms where applicable.
Nothing in this policy limits rights you may have under applicable law.
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Docket Cloud